Refund & Exchange Policy
Fair, clear returns for your Mobishop.lk orders and repairs
Last updated: 16.07.2026
Eligibility for Return/Exchange
- Items must be returned within [7] days of delivery.
- Product must be unused, in original packaging, with all accessories and tags intact.
- Proof of purchase (order number/receipt) is required.
Non-Returnable Items
- Opened earphones/headphones and other hygiene-sensitive accessories, unless defective
- Items marked as final sale or clearance
- Devices with physical or liquid damage caused after delivery
Damaged or Wrong Item Received
Contact us within [48 hours] of delivery via WhatsApp (+94 77 122 6365) with photos of the item. We will arrange a free replacement or full refund once verified.
Refund Process
- Approved refunds are processed within [5–7] business days.
- Refunds are issued to the original payment method (PayHere) or as store credit, your choice.
- COD order refunds are made via bank transfer.
Repair Service Cancellations
If you cancel a repair before work begins, no charge applies. If diagnosis/parts have already been used, a partial fee may apply.
How to Request a Return
Message us on WhatsApp or email info@mobishop.lk with your order number and reason for return.
Need Help With a Return?
Mobishop.lk
No 06, 2nd Floor, Bus Stand, Tangalle
- +94 77 122 6365
- info@mobishop.lk